The Canadian Transportation Agency is an independent administrative body of the Government of Canada. It performs two key functions within the federal transportation system:
As a quasi-judicial tribunal, the Agency, informally and through formal adjudication, resolves a range of commercial and consumer transportation-related disputes, including accessibility issues for persons with disabilities. It operates like a court when adjudicating disputes.
As an economic regulator, the Agency makes determinations and issues authorities, licences and permits to transportation carriers under federal jurisdiction.
The Agency's results-focused Performance Measurement Framework establishes benchmarks and determines the level of service delivery it needs to achieve. These benchmarks are used to track how closely objectives, results and specific targets are being met and to support short- and long-term decision-making.
To administer the economic regulatory provisions of Acts of Parliament affecting all modes of transport under federal jurisdiction.
To assist in achieving a competitive, efficient and accessible transportation system through dispute resolution, essential economic regulation and communication in a fair, transparent and timely manner.
To be a respected, leading tribunal contributing to a competitive and accessible national transportation system efficiently meeting the needs of users and service providers and the Canadian economy.
Integrity. We act with honesty, fairness and transparency.
People. We treat people with fairness, courtesy and respect, and foster a cooperative, rewarding working environment.
Quality Service. We provide the highest quality services through expertise, professionalism and responsiveness.
Communications. We promote the constructive and timely exchange of views and information.
Innovation. We commit to creative thinking as the driving force to achieve continuous improvement.
Accountability. We take full responsibility for our obligations and commitments.
A tribunal respected for its fairness and balance The Agency prides itself on its status as a leading Canadian tribunal. In making rulings, the Agency's Members carefully consider all of the facts before them, ensure that our procedures are fair and uphold the highest standards of impartiality.
Target: 0% of discretionary rulings overturned by the Federal Court of Appeal or the Supreme Court of Canada on the basis of procedural fairness