The past fiscal year 2007-2008 has been a period of profound change for the Agency, due to numerous workload and resource challenges, and other factors both external and internal to the organization. We have continuously adapted our work to this changing environment and, in anticipation of future challenges, we have developed our first-ever multi-year Strategic Plan for 2008-2011 to ensure that the Agency continues to effectively deliver on its mandate.
Our most striking adjustment in the past year was the implementation of a new organizational structure. This marked the first significant change to Agency branches and directorates in 15 years. The revamped structure will enhance the efficiency of the organization, provide greater flexibility to reallocate resources where they are most needed, and provide greater learning and career development opportunities to our employees.
However, given the anticipated retirement of one-third of our staff in just a few short years and new legislative responsibilities given to us by Parliament, the Agency's biggest challenges still lie ahead.
With a view to maintaining and enhancing our role in the transparent, fair and efficient regulation of the federal transportation system, our Strategic Plan is based on an overarching objective to continue the Agency's long-standing reputation as a leading Canadian tribunal. This will be accomplished by focussing on the following five priorities for the organization:
dispute resolution and economic regulation as key Agency services;
recruiting, retaining, and developing a highly competent workforce;
enhancing the Agency's internal and external relations to improve two-way communications with our employees, stakeholders and clients;
achieving a national transportation system that is accessible to all Canadians; and
implementing initiatives that aim to make the Agency more responsive to change, efficient, innovative and results-oriented.
In setting the course for 2008-2011, the Canadian Transportation Agency has positioned itself to play a leading role in the achievement of a national transportation system that is efficient and accessible for the benefit of the entire country, its economy and all of its citizens.
Geoffrey C. Hare Chair and Chief Executive Officer