Client satisfaction research

Client service is one of the key priorities of the Canadian Transportation Agency.

To gauge its success as a client-centred organization, the Agency has developed and implemented a comprehensive, multi-year client satisfaction survey program. Since its launch in 2009, the program has generated significant feedback from transportation service providers and users.

This feedback helps the Agency to better understand the responsiveness and quality of its services and processes, identify areas and priorities for improvement, and chart progress in making them clearer, simpler and more effective.

To view the survey summary reports, please select one of the links below: